Trading Terms

Ordering From Animal Hut Gift Company:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.


Delivery schedule:

We try to process all orders, where possible, within 48 hours Monday to Friday. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World.

Payment:

We accept payment by Cash, Bacs Transfer, Cheques (sent by registered mail)We also accept PayPal, safe online payments that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Packaging:

At Animal Hut Gift Company, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be FREE for all orders over £35.00. Orders under £34.99 will be charged at £3.95. Items mailed within the UK will normally be sent second class. Heavier items may be sent via Collectplus, which is a trackable service. We also offer a trackable signed for service which is £8.50 within the UK, when items are either sent via Royal Mail Recorded Delivery or UK Mail Next Day Delivery. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Animal Hut Gift Company reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email us at for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Animal Hut Gift Company reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.

Items lost in the post

We always obtain a Certificate of Posting, so that we are able to replace items lost in the post. It your item has not arrived after 15 working days we will require a written statement from you as Royal Mail investigate most lost claims. We will then fill out any necessary claim forms at the Post Office which we will submit together with your statement. We will either resend or refund your item 15 working days after it was sent, once your statement has been received.

Please wait 15 working days (from the due date of delivery) as we would not consider an item lost until 15 working days have elapsed. We allow 15 working days for items to be returned to the sender, incase there are any delivery problems.

Privacy Policy:

Animal Hut Gift Company does not disclose any information provided by the customer to any third party. We do not send spam emails and will only contact the customer by email about an order they have placed or to answer any relevant questions relating to their order or potential order. The use of cookies on this website is to ensure that if you log out of your account, your shopping basket will remain the same for when you return.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office and liaise with the correct Postal service to achieve a satisfactory outcome. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

All prices shown on our web site are in Pounds Sterling and include VAT (tax) at 20%.

Basket Updated

Free UK delivery on orders over £35.00
£3.95 for orders upto £34.99
Overseas buyers please email for multiple purchases to receive a combined postage charge

Information

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All items listed are available from stock
UK BUYERS I CAN NOW OFFER A TRACKED SIGNED FOR SERVICE WITH AN ALTERNATIVE POSTAL OPERATIVE AT THE RATE OF £9.50 FOR PARCELS NOT WEIGHING MORE THAN 10KG. THIS IS MORE SUITABLE FOR LARGER ITEMS